
Quality you can trust
Our in-house experts review all products before we offer them to you.
British Owned & Loved.
Pettitt and Boo prioritises British manufacturers and farmers.
Experts on call.
Our team are pet experts, with stacks of knowledge to help you make informed decisions.
Made for Active Dogs
Ideal for working and active dogs
Quality you can trust
Our in-house experts review all products before we offer them to you.
British Owned & Loved.
Pettitt and Boo prioritises British manufacturers and farmers.
Experts on call.
Our team are pet experts, with stacks of knowledge to help you make informed decisions.
Made for Active Dogs
Ideal for working and active dogs
Product Information
Product Description
Ingredients & Composition
Nutritional Information
Feeding Guide
Storage & Handling
Delivery Information
Nationwide Delivery
Free Shipping
We offer nationwide delivery across the country. Your order will be carefully packed and shipped to your doorstep. Delivery timelines may vary depending on your location and courier service.
NR Postcodes & Selected PO Postcodes
From £3.49
Delivery to NR postcodes and selected PO postcodes is available from £3.49. Shipping charges may vary depending on your delivery location and the applicable service.
Click & Collect
Free
Prefer to collect your order? Choose our Click & Collect option for free collection. Please refer to the collection instructions provided at checkout for further details.
Returns / Refund Information
Toys Are Not Indestructible
While many of our toys are designed with durability in mind, no toy is completely indestructible. Please select toys suitable for your dog's size, age, and chewing habits to help ensure their longevity.
Supervised Play Is Essential
For your pet's safety and to prolong the life of their toys, dogs should never be left unsupervised with a toy. Supervision allows you to monitor wear and tear and remove toys that may become unsafe. Our qualified pet care team and other pet care professionals recommend that pets should not be left with a toy in excess of 15 minutes.
Proof of Purchase
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 days.
Incorrect Items
If your order contains an error, please notify us within 24 hours so we can rectify the issue quickly.
Late or Missing Refunds
If you haven't received your refund yet, first check your bank account again and contact your credit card company, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at info@petandco.co.uk.
Sale Items
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged prior to receipt. If you need to exchange an item, please email info@petandco.co.uk and send your item to:
Petits and Paws, Unit 1, Highland Road, Newtown, Norwich, NR6 6GB.
Shipping
To return your product, you should mail your product to Petits and Paws, Unit 1, Highland Road, Newtown, Norwich, NR6 6GB.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Damaged or Defective Items
If a product is damaged or defective upon receipt, please notify us within 1 hour of the delivery time by emailing info@petandco.co.uk. If you are reporting that a product has arrived damaged or broken, it is essential that you provide photographs of the damaged item as soon as possible after receipt.
IMPORTANT: We cannot accept claims regarding goods damaged or defective prior to taking photographic evidence. It is essential that you contact us prior to disposing of goods. We also cannot accept claims for frozen foods having defrosted when a parcel has been left in a safe place for over 1 hour after delivery.
Frozen Goods
If your order is for frozen goods that are UNDER 5KG, please note that we will endeavour to package items to reduce the likelihood of them defrosting, but we cannot accept claims for defrosting where the shipment has occurred. We strongly recommend using a specialist insulated shipping solution for frozen goods to reduce the risk of defrosting.
Please note that shipments to the following destinations may be subject to delays outside our control: Isle of Wight, Isle of Man, Scotland, Channel Islands and Orkney Islands. We cannot offer refunds on products that are frozen and shipped to these locations.
Please note that we do not refund shipping or delivery costs.